GENERAL
Why should I connect my account with Facebook, Apple, Google or Email?
Connecting your account is one of the easiest ways to ensure that your player history is never lost and you can continue your game on multiple devices. We also add FREE coins to your account for doing so. You can connect your account when prompted in the game or by clicking on the gear icon on the upper right corner and then selecting ‘Manage Account. Keep in mind, you have complete control over what is posted to your Facebook page and we will never share your information with others.
Be sure to “like” Catawba Two Kings Slots on Facebook and gain access to the latest news, updates and many free coin giveaways!
Is there a chance of winning real money?
Catawba Two Kings Slots is a free-to-play social casino game intended for entertainment purposes only. While you may elect to make in-app purchases to enhance your gaming experience, there is no chance of winning real money.
Where can I find my User ID?
You can find your User ID by clicking on the gear icon in the top right corner of your screen. Your User ID will be located within the pop up window and will begin with “#” followed by a series of numbers.
How do I receive notifications for free coins and special offers?
Turn on push notifications to receive free coins and special offers right on your phone!
To turn on push notification settings on iOS by entering your phone’s settings, selecting “notifications”, and scrolling down to Catawba Two Kings Slots. From there you may toggle on/off the notification controls. On Android this can be done by entering settings and scrolling to the “Apps” entry. Scroll down to Catawba Two Kings Slots to enable or disable notifications.
Players can also receive FREE coins by liking our Catawba Two Kings Slots Facebook page!
How do I turn the sound on/off?
You can turn the sound on or off by clicking on the gear icon in the upper right corner of your screen and toggling the button on/off for music and SFX (sound effects).
Can I invite my friends to play Catawba Two Kings Slots?
We are currently working on perfecting this feature and will have it available for you soon! You can also “like” Catawba Two Kings Slots’ Facebook page to join a community of players and enjoy free coin giveaways!
What are the odds of winning in Catawba Two Kings Slots?
All games in Catawba Two Kings Slots are based off the same mechanics as real casino games. The chances of winning and losing with no guarantees is what the thrill of the game is all about! Your odds of winning will not change based on purchases made.
Will I lose my progress if I update or uninstall my app?
If you uninstall Catawba Two Kings Slots and you are playing as a guest your progress may be lost. Updating the game will not cause a loss in player data.
However, the easiest way to ensure you never lose your player history or progress is to connect your account with Facebook, Apple, Google or Email. You may connect your account when prompted or by clicking on the gear icon on the upper right corner and then selecting ‘Manage Account’. You will also be awarded FREE coins.
What do I do if my game lost connection?
Please make sure you are playing the most up to date version of Catawba Two Kings Slots and that your internet connection is operating properly. We always suggest players connect to a secure and strong WiFi network when playing Catawba Two Kings Slots.
If your game is still losing connection please contact our support team.
BILLING
I have not received my purchase yet.
Please completely close out of the application and relaunch to refresh your account. If your coin or power-up purchase is still not available please use the Contact Us button and provide as many details as possible in regards to your purchase. Our Customer Support team will get back to you and award any missing purchases as soon as possible.
I think I was charged twice.
When making a purchase, please select the purchase button only once to ensure two purchases are not made while processing payments. If you believe you were charged twice please select the Contact Us button above and our Customer Support team will get back to you as soon as possible.
I have a question about a recent purchase.
If you have any questions regarding your purchase that cannot be found in our FAQs please select the Contact Us button above. Our Customer Support team will answer any questions you may have as soon as possible. Please have a copy of your purchase receipt readily available if applicable.
What methods of payment are accepted?
All purchases made in Catawba Two Kings Slots are processed by the app store associated with your device. To input updated payment information, new payment information, or see valid forms of payment please visit your PayPal account or the app store associated with your device.
Troubleshooting Purchases
We apologize that you are experiencing trouble in making a purchase on Catawba Two Kings Slots.
First, please close out of the game completely and relaunch the game. If the purchase attempt continues to not process please select the Contact Us button above and our Customer Support team will gladly assist.
Does making a purchase affect my odds of winning?
Your odds of winning are unaffected by any purchases made within the game.
GAMEPLAY
How do I earn more free coins?
Free coins can be earned by collecting your daily and bi-hourly bonuses!
Players can also Like Catawba Two Kings Slots on Facebook for the latest news, updates and free coin giveaways!
How does the daily bonus work?
Collect your daily bonus every day you play! Players can gain up to seven consecutive days on their daily bonus to collect more coins!
How do I level up?
Leveling up is easy in Catawba Two Kings Slots – all you have to do is play! Each bet you make or game you play will contribute to your overall XP (experience points) which determines your level. You may increase your bets to increase the amount of XP earned with each spin when playing slots! Level up to unlock exclusive games and new game content!
Where can I find the pay table information for slots?
You can find the pay table for slots by clicking on the pay table icon in the slot game you are playing. Our pay table icons can be found in the bottom left corner of your screen.
How is my bet determined?
There are two important factors in a bet: a default bet, and a maximum bet. Your default bet is determined by your coin balance; the larger your coin balance the bigger your default bet will be. Your maximum bet is determined by your level; the higher your level the larger your maximum bet!
How do I get on the Leaderboard?
Your Leaderboard status is based on the highest single win from that week’s Leaderboard Tournament. The largest of these wins are then presented on a weekly Leaderboard! Increase your bet to increase your wins for a chance at dominating the Leaderboard!